BBB zindabad!!This is a post thanking the BBB (Better Business Bureau --> http://www.bbb.org/ ) for their help in getting an issue with an online merchant resolved for me. And hopefully it might help some other folks if needed in the future.
It all started in Sep 2010. I had ordered a few perfumes from FragranceX (http://www.fragrancex.com/) using my credit card online. The perfumes didn't come even after 3 months. So I wrote to them asking about the status.
Then started a series of "the package is in the mail" kind of replies. It was always the same story - "We have shipped the package, you should be getting it soon." Pretty soon I got frustrated and asked for a refund after 6 months had elapsed. But even for this request, I got the same replies - how much time is one expected to wait until a package comes from the US to India???
Then finally I thought about contacting BBB - USA. Basically BBB is an organization that holds businesses to a high standard, and only businesses with a high degree of integrity and trust make it to their list.
Snippet from their site:
BBB works closely with local, state and federal law enforcement agencies, providing them with valuable information on potential frauds. Many times we are the first organization to know about a developing scam and alert authorities and the public.
I opened a case with the BBB. It was assigned to the New York chapter as FragranceX is based nearby, in NJ. To cut a long story short, after BBB followed up with FragranceX, the money got refunded!
The main thing to note for me was that I am based in India. Yet BBB helped me get a refund from a company based in the US.
Thanks, BBB!! I wish there were more organizations like you!!